Privacy Policy

1. Introduction

Capital Complete Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property inspection services.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact details (email, phone number, address)
• Property information for inspection services
• Payment information
• Communication records

Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our property inspection services
• Process bookings and payments
• Communicate with you about your inspections and inquiries
• Send you relevant updates and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the UK GDPR and Data Protection Act 2018, we process your personal data based on:

• Contract: To fulfill our contractual obligations for inspection services
• Legitimate Interest: To improve our services and communicate with you
• Consent: For marketing communications and optional cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in our operations (e.g., payment processors, email services)
• Professional advisors (accountants, lawyers) when necessary
• Law enforcement or regulatory bodies when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls
• Regular security assessments
• Staff training on data protection

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Inspection reports and related data are typically retained for 6 years in accordance with professional requirements.

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Request limited processing of your data
• Portability: Request transfer of your data to another provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your browsing experience. These include:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.